عن تيلو

I just placed an order when will it ship?

Please allow 8-15 business days of processing and production time for your order to reach you

How long is the shipping time?

Average Time: 12 – 8 Business Days There are circumstances beyond our control (natural disasters, holidays, weather, etc.) that may cause shipping delays. Although most packages will arrive on time, there may be conditions and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; Delivery issue is the responsibility of the shipping company

Can I cancel my order?

You can cancel your order without any penalty! You must cancel your order 24 hours after creating it for the cancellation to take effect. If the item has already been shipped. All you have to do is send us an email with the subject line (Cancel)

Can I return the order?

Yes! You can return the item within only 14 days from the date of receipt.

In what case is an order eligible for return?

In order for the product to be eligible for return, you must have a receipt, the product must not have been used, and it must be in the same condition in which you received it. But some products cannot be replaced, such as skin care products.

How can I contact the support team?

To reach our team, you can use our 24/7 live chat on the website or on social media channels

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